Privacy guarantee

Privacy guarantee

Marra cosmetics promises to protect the privacy and confidentiality of personal data of all our customers, in accordance with the Personal Data Protection Act, NN103-2003-06-26.
All employees of Marra cosmetics, Vanitas d.o.o. and business partners are contractually obliged to respect the principles of privacy and confidentiality. We collect only the necessary, basic information about customers / users and inform customers about how to use them. We regularly give customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from the lists used for marketing campaigns.

Personal customer data stored in the Marra cosmetics information system, Vanitas d.o.o. are stored on a secure server and are available only to employees of Bioteka Zagreb County d.o.o. to whom this information is necessary to provide quality service to our customers. The use of data is limited to communication with customers for the purpose of performing sales transactions, and informing users about news and benefits available to them through the Internet store.
Bioteka Zagreb County d.o.o. guarantees that the personal data of the users of the web store marracosmetics.com will never be disclosed and used by a third party, without the prior consent of the user. Insight by the authorized services of the executive state power of the Republic of Croatia is excluded from this, for the needs of investigative actions based on a valid court order.
By registering, you confirm the accuracy and completeness in the form of the above data and give your explicit consent that Bioteka Zagreb County d.o.o. may, in accordance with the provisions of the Personal Data Protection Act, process personal data indicated in the form for the purposes of its own records and the provision of information services on new products and services.

 

Legal provisions

These websites contain information about products and services offered by the company Marra cosmetics, Vanitas d.o.o., 2. Ravnice 16, 10000 Zagreb, and serve as an electronic point of sale of the company – Internet store. Marra cosmetics, Vanitas d.o.o. cannot be held liable for any damages resulting from the use of the information on this site for purposes beyond their intended purpose. Marra cosmetics, Vanitas d.o.o. promises to apply all security measures in order to protect the interests of Service Users and prevent possible abuses. Credit / debit card payment transactions are performed via WSPay’s advanced system for secure acceptance of payment cards via the Internet.
Marra cosmetics, Vanitas d.o.o. cannot be held responsible for abuses that cannot be determined to have occurred as a result of a technical-security failure of the Internet Commerce system or an failure of Marra cosmetics employees, Vanitas d.o.o. We make reasonable efforts to keep the information on this site up to date and accurate. However, due to the dynamism of the market, fewer cases of discrepancies between the actual data and the data available on the website are possible. Marra cosmetics, Vanitas j.d.o.o. undertakes in each such case to consider the specific situation and offer the customer a solution variant.
Photographs of products are for illustrative purposes only and do not always correspond in detail to the products that are actually available. If you need more detailed information, contact us at info@marracosmetics.com

In case the ordered item is not in stock, we will contact you as soon as possible, and offer you the option of waiting for the item to arrive, a replacement for another suitable item, or a full refund. We reserve the right not to deliver goods based on orders with incomplete and / or inaccurate information or if there is a suspicion of misuse.

 

Return of defective or damaged goods

The buyer has the right to return the goods in case the delivered goods are defective or damaged.

Conditions for exercising the right to return the goods:
1. When taking over the product, the buyer is obliged to check for any damage and immediately report it to the delivery employee who delivered the goods, or refuse to take over the shipment with visible external damage and immediately notify Marra cosmetics, Vanitas d.o.o.
2. If the buyer turns out that the delivered goods are unsuitable from the ordered goods, he is obliged to inform Marracosmetics, Vanitas j.d.o.o. in writing within 14 days of receipt. via email to info@marracosmetics.com

If it is determined that inadequate or damaged goods have indeed been delivered, Marracosmetics, Vanitas d.o.o. will, in agreement with the buyer, replace the ordered goods or refund as soon as possible.
A copy of the invoice must be attached. Unsuitable products, which the customer returns for replacement, must be unused, undamaged and in the original packaging.

 

Replacement of wrongly ordered goods

The buyer has the right to replace the ordered goods that he ordered incorrectly.The buyer is obliged to inform Marra cosmetics, Vanitas j.d.o.o. as soon as possible and no later than 14 days after receipt of the ordered goods that he wants to replace the ordered goods in writing via e-mail to info@e-bioteka.com.hr

The goods can be exchanged by the customer sending the ordered goods back to Marra cosmetics, Vanitas d.o.o. 2. Ravnice 16, 10 000 Zagreb. The buyer needs to send a new order for new goods. When Marra cosmetics, Vanitas d.o.o. receive a new order, the new goods will be sent the same day after you receive the returned goods.
Unsuitable products, which the customer returns for replacement, must be unused, undamaged and in the original packaging.

Money difference and shipping cost:
The buyer covers the delivery costs for the return of goods and for the receipt of new goods. If the new ordered goods are more expensive than the returned goods, then the buyer is obliged to pay the difference. If the new ordered goods are cheaper than the returned goods, then Marra cosmetics, Vanitas d.o.o. pays the difference to the buyer, excluding the delivery costs.

 

The right to unilateral termination of the contract

The buyer has the right, without any reasons, to unilaterally terminate the contract concluded outside the business premises or concluded remotely within 14 days.

Return of goods is possible within 14 days from the date of purchase through the www.marracosmetics.com online store without stating a reason, in accordance with Article 72 of the Consumer Protection Act (OG No. 41/14).
You can fill in the standard information form for unilateral termination of the contract here.
In the event of termination of the contract, each party is obliged to return to the other what it received under the contract, in accordance with the provisions of the Consumer Protection Act.
The buyer must return the goods without delay, and no later than 14 days from the day when the request for unilateral termination of the contract was sent.
The goods returned by the buyer must be unused, undamaged and in the original packaging.

 

Refund and shipping cost:

Once the goods are returned to Marra cosmetics, Vanitas d.o.o. will fully refund the amount paid for the ordered goods in the same way as the customer made the payment for the goods when ordering, unless the consumer explicitly agrees to another means of payment.
The buyer is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.
The buyer covers the shipping costs for the return of goods.

Complete information regarding the buyer’s right to unilateral termination of the contract can be found by clicking on the link here.

By using the website www.marracosmetics.com you confirm that you are fully acquainted with and accept the above Terms and Conditions.